Booking Terms of Service


Last modified 3 Feb 2021

1  Overview

i. These Terms form part of Our overall Website Terms of Service.

ii. Please read these Terms of Service and the overall Website Terms of Service carefully before using the Facility or making a Booking. By using the Facility and/or making a Booking, You agree to enter into contract with Us and be bound by the following terms and conditions (“Terms of Service”, “Terms”) as they stand at the time Your Booking is made, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. You also agree to be bound by any alternative or additional Terms which We may reasonably apply between the time You make Your Booking and the time of The Booking itself, for example in relation to Health & Safety considerations, and especially rules relating to control of the COVID-19 pandemic. If You do not agree to all the terms and conditions of these Terms, then You may not use the Facility or make any Booking.

iii. Any new Tours, Tastings or Experiences which are added to the Facility or Site shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to the Site. It is Your responsibility to check this page periodically for changes. Your continued use of or access to the Facility following the posting of any changes constitutes acceptance of those changes.

iv. When using the Facility You also agree to be bound by Our Privacy Policy.

iv. Please retain a copy of these Terms and Conditions for Your future reference.

1.1  Contact

1. You may contact Us by email at and/or by phone on +44 1496 840777.

2  Booking Facility access, terms of use and restrictions

i. The Facility is intended for personal use only. You agree not to use the Facility for commercial, trade, or other business purposes.

ii. We make no warranty that the Facility is appropriate or available outside of the UK. We may at Our sole discretion make limited the availability of or content of the Facility to You based on Our determination of Your geographic location and/or jurisdiction.

iii. The Facility is not intended to be used by persons in any jurisdiction where its publication or availability or any other aspect is prohibited in that jurisdiction for any reason. If such a prohibition applies to You then You must not use the Facility.

iv. We reserve the right at Our sole discretion to refuse service to anyone for any reason at any time. We reserve the right to suspend and/or cancel Your account with Us, and/or restrict Your access to the Facility, and/or cancel any Booking without refund to You, without notice and straightaway if We believe You have breached Our Terms. Any such action by Us does not affect Your statutory rights.

v. You understand that Your information (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

2.1  Age restrictions

i. The Facility and Bookings are available to persons who are at or over the age of 18. By making a Booking, You warrant that You are at or over the age of 18, and You accept that at Our sole discretion We may cancel Your Booking without refund, or otherwise deny entry by You and/or Your party any Tour, Tasting or Experience, if We require You to provide proof of Your age and You are unable satisfactorily so to do.

2.2  Visitor conduct and refusal of entry

i. We reserve the right at all times, under reasonable circumstances but always at Our sole discretion, to deny entry to, or eject during, any Tour, Tasting or Experience any person who: causes or may cause a breach of Health & Safety or alcohol licensing regulations; causes or may cause distress, detriment of enjoyment, offence or upset to any other participant; engages in or may engage in insulting, unsafe, threatening or otherwise dangerous or abusive conduct; is unduly under the influence of alcohol, and/or is under the influence of illegal drugs; refuses to comply with any reasonable instruction given by Us; or is in breach of these Terms. In case of any such denial of entry or of ejection of any person from any Tour, Tasting or Experience then no refund for the Booking will be given and We shall have no further liability under the Booking.

ii. Smoking (including e-cigarettes) is under all circumstances not permitted in or near any Distillery building. There is a designated smoking area at the periphery of the site.

iii. No pets or other animals are permitted to join in any Tour, Tasting or Experience. Assistance dogs are permitted in the Distillery shop and in the café bar area.

iv. No food or drink, except for that which may be provided by Us as part of the activity, is permitted during any Tour, Tasting or Experience.

v. The terms of the Licensing (Scotland) Act 2005 shall apply at all times.

3  Site information, Bookings and payments

3.1  Formation of a contract between You and Us

i. When You make a Booking with Us using the Facility, You will make a payment in full into Our automated system for the cost of the Booking and You will receive an email confirmation of Your Booking. This email confirms that the place(s) is/are allocated to You on the Tour, Tasting or Experience of Your Booking, and constitutes formation of a contract between You and Us.

ii. We reserve the right to review Your Booking outside of Our automated system, and to decline Your Booking by informing You in writing and issuing to You a full refund.

iii. We reserve the right to limit, prohibit and/or cancel Bookings that appear to Us to be placed by dealers, resellers or distributors. We may limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing address. Any such action by Us in relation to a Booking is without prejudice to any further action including legal action which We may take to assert Our rights.

iv. All Our Tours, Tastings & Experiences are of limited availability.

v. All Bookings are non-transferable and may not be re-sold by You or by anyone else.

3.2  Attending the Distillery for Your Booking

i. The email which You receive to confirm Your Booking will contain the details of date, time and location of Your Tour, Tasting or Experience. It is Your responsibility to check that Your Booking reflects Your intention and also Your ability to attend.

ii. Please make sure to attend promptly at Your Tour, Tasting or Experience, and please bring Your Booking reference number with You. We are obliged to maintain an accurate schedule of events for Our own interests and for that of other customers, and in case of Your late arrival then We may be unable to accommodate Your attendance either for Your Booking as-made or for an alternative timeslot. We reserve the right not to refund You in this case.

iii. The Distillery is wheelchair-accessible.

iv. Any person under the age of 18 is whilst on Our premises required to be accompanied by a person at or over the age of 18 at all times.

v. Any person appearing to be under the age of 25 may be asked before being supplied with any alcohol to prove their age in accordance with the Licensing (Scotland) Act 2005.

vi. Children under the age of 12 are welcome in the Visitor Centre but are not permitted inside production areas of the Distillery, at the bar, or on any Tour, Tasting or Experience where alcohol will be consumed.

vii. Except where specified, any person attending any Tour, Tasting or Experience must be at or over the age of 18, and may be required to show valid identification so to prove prior to admittance being granted by Us.

viii. The Distillery is a working facility with a committed commercial schedule, and as-such We make no warranty or representation that any particular production activity (including operation of the production line itself) will be operating on any particular day or in any particular circumstance.

3.3  Billing & contact information

i. You agree to provide Us with current, complete and accurate personal information for all Bookings made using the Facility. You agree to promptly notify Us of any change of Your details (especially contact details) so that We can contact You as may be required for the purposes of fulfilling Your Booking.

ii. We will need to use Your personal information to process Your Booking. Your information will also be used by Our service provider who maintains Our Facility. Your information will not be passed to anyone or any organisation who is not involved in administering or providing Your Booking.

3.4  Amendments & cancellations

i. Once You have made a Booking then it may only be cancelled or amended in accordance with these Terms.

ii. If You would like to amend a Booking then please contact Us by email or by phone. We will endeavour to meet Your amendment requirement, but We cannot guarantee to do so as Our Tours, Tastings and Experiences are of limited availability.

iii. If You would like to cancel a Booking then please contact Us by email or by phone. Cancellation notices must be received by Us no fewer than 24 hours in advance of the start of the Booking, and in this case We will issue You a full refund. Any cancellation notice which We receive within 24 hours of the start of the Booking may or may not receive a full or partial refund at Our sole discretion.

iv. We reserve the right to amend or cancel Your Booking due to any events beyond Our reasonable control or due to unforeseen circumstances. In either case, We will endeavour to notify You by contacting the e-mail and/or billing address/phone number provided by You at the time the order was made. If We are unable to contact You by such means, then We accept no responsibility for either the timely or actual delivery of any amended Booking or for the consequences of any cancelled Booking.

v. If We amend Your Booking, then We will contact You as soon as possible and You will have the option to cancel Your Booking with full refund and without penalty. We may also offer You the option an alternative Booking.

vi. If We cancel Your Booking, then We will contact You as soon as possible and We will refund You in full as soon as possible.

3.5  Tours, Tastings and Experiences descriptions & pricing

i. All images of & descriptions of Tours, Tastings & Experiences available for Booking via the Facility are illustrative only. We have made every reasonable effort to display this information to You as accurately as possible, but We cannot guarantee that Your interpretation will be correct. Any tasting notes or other subjective information provided on the Site about any of Our Tours, Tastings & Experiences are the opinion of the individual who prepared the information; Your opinion may differ.

ii. All images of & descriptions of Tours, Tastings & Experiences on the Site are subject to change at any time without notice. We reserve the right to discontinue any Tour, Tasting or Experience at any time.

iii. Prices displayed on the Facility are in pounds Sterling (£) and are inclusive of VAT.

iv. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel any Bookings if any information on the Site or the Facility is inaccurate at any time, without prior notice (including after You have made Your Booking).

v. All costs and expenses outwith the expressly quoted price of a Booking (such as, for example, travel to and from the Distillery) are solely Your responsibility.

3.6  Payments

i. We only accept electronic payments, by debit or credit card. Payment will be taken from Your credit or debit card in pounds Sterling (£). We do not accept payment by cheque.

ii. Your card provider may require certain procedural and other validation checks prior to authorising Your payment to Us, and We require these checks satisfactorily to be passed prior to the acceptance by Us of Your Booking. If these checks are not at Our sole discretion deemed satisfactorily completed or if for any other reason Your payment to Us is not authorised by Your card provider, then We will cease acceptance of or otherwise cancel Your Booking.

iii. Any refund which We make to You will only be to the same person and by the same method from which We received Your original payment.

3.7  Feedback and complaints

i. We are grateful to receive any and all customer feedback, and We make every effort to ensure that You enjoy Your Tour, Tasting or Experience.

ii. If You wish to raise a problem then in the first instance please do so with the staff member running Your Tour, Tasting or Experience, so that they can try to address Your concerns directly. If this does not resolve the problem to Your satisfaction then please let Us know promptly in writing, including all relevant information; any undue delay in receipt by Us of Your feedback may affect Our ability to address Your concerns.

4  Intellectual Property

i. Flash photography is not permitted in any Tour, Tasting or Experience. Other photography may be permitted at Our discretion, and You may ask the staff member in charge, but in any case only for personal private use.

ii. We permit no audio or audio-visual recording or broadcast to be made by You during any Tour, Tasting or Experience. If We discover at any time that any such recording or broadcast has taken place then We shall be entitled to own any and all rights of this recording or broadcast.

iii. We may occasionally engage third parties for media production at the Distillery. The copyright of any media so produced resides with Us, and You consent to Our use of any such media in which You may appear. We will advise You in the event that such activity is being conducted.

5  Health and Safety

i. The Distillery is a working industrial environment, to which You must pay attention. All Health and Safety notices must be observed at all times; and all instructions given by the staff member in charge of Your Tour, Tasting or Experience must attentively be followed at all times.

ii. In case of any emergency event, the staff member in charge of Your Tour, Tasting or Experience will direct You as required to the nearest safe exit and muster station.

5.1  Requirements to mitigate & control the COVID-19 pandemic

i. We are obliged to follow UK Govt guidelines and law in respect of COVID-19 virus control. Any person who avoids, evades or otherwise inhibits these guidelines and laws will not be granted access to the Distillery.

  • Do not come to the Distillery if You have any COVID-19 symptoms. Instead, contact Us to amend or cancel Your Tour, Tasting or Experience.
  • On arrival at site all visitors may be required to take a temperature check and to complete a simple questionnaire about COVID-19. Those with a temperature of 37.8 degrees C or above, and/or who indicate any COVID-19 issues according to the questionnaire, will not be permitted access to the Distillery.
  • Upon entering the Distillery all visitors must sanitise their hands.
  • Social distance of two metres must be observed between individuals at all times anywhere on the Distillery site. Certain areas, where marked, require social distance of one metre.
  • The social distancing protocols in place are mandatory and must be strictly adhered to at all times.
  • PPE such as face-masks is mandatory for all Tours, Tastings and Experiences, in accordance with UK Govt guidelines as laid out from time to time.
ii. To enable the NHS Scotland Test & Trace Team to combat the spread of COVID-19 We require to gather certain information about all visitors to the Distillery. This information is retained and handled in accordance with Our GDPR policy.